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Refund Policy

We are confident in the quality of our products, which is why we offer a 30-day return guarantee.

If you’re not satisfied with your purchase, contact us at support@konjoun.com within 30 days of receiving your item, and we’ll work with you to find the best available solution.

1. Order Cancellation Terms

If you need to cancel your order, please contact us as soon as possible. Our cancellation window is 4 hours from the time of purchase.

  • Once an order enters our system, it cannot be edited.
  • If your order has not yet been shipped, we will cancel it and issue a full refund.
  • If your order has already been processed or shipped, we are unable to stop it. However, you may initiate a return following the process outlined below.

For urgent cancellations, please email support@konjoun.com as soon as possible.

2. General Refund Information

We want you to be satisfied with your order. If you need to return an item, please note the following:

  • All returns are subject to inspection upon arrival at our return facility for sanitary and quality control purposes.
  • Refund processing time: Please allow up to 14 days from the date we receive your return for our team to process your refund.
  • Return shipping costs: Customers are responsible for return shipping fees unless the item is defective or incorrect.

For return inquiries, please contact support@konjoun.com.

3. Return Shipping

If your items meet the return eligibility criteria, they may be shipped back to us for a refund.

  • Before returning an item, please notify us at support@konjoun.com so we can provide you with the correct return address.
  • Do not return items to the shipping warehouse or the address on the original packaging—this is a third-party fulfillment center and does not process returns.

Return Shipping Costs & Responsibility:

  • Customers are responsible for return shipping costs.
  • Konjoun does not assume responsibility for lost or damaged return shipments. We recommend:
    • Choosing a reliable carrier with tracking.
    • Purchasing insurance in case of loss or damage.
    • Properly packaging your return to prevent damage.

Additional Notes for International Orders:

  • Some international orders may incur taxes and customs fees, which are the responsibility of the customer.
  • Konjoun does not cover customs charges imposed by your local authorities.

Once your return is received, you may contact us with your tracking number for an update on the refund status.

⚠️ All refunds are subject to inspection. We reserve the right to deny refunds if the return does not meet the stated conditions.

4. Wrong Address Policy

Please ensure that you provide accurate and complete shipping and billing information when placing an order.

  • If a package fails to reach you due to an incorrect or incomplete address, Konjoun will not be held responsible, and a full refund will not be issued.
  • If your order is returned due to a wrong address, we can reship the item, but you must cover the shipping costs.

This policy is in place because we value the time, shipping expenses, and resources invested in dispatching your order.

For any questions regarding incorrect address issues, please contact support@konjoun.com.

5. Konjoun Care: 365 Days 1-to-1 Free Replacement

We stand by the durability and quality of our products, which is why we offer the Konjoun Care: 365 Days 1-to-1 Free Replacement program.

  • If your product experiences manufacturing defects or unexpected wear and tear within 365 days of purchase, we will replace it for free—no questions asked.
  • Simply reach out to us at support@konjoun.com with your order details and photos of the issue, and we’ll send you a brand-new replacement at no additional cost.

This is our way of ensuring that you can enjoy our products risk-free and with complete peace of mind.

6. Warranty Policy – Defective/Damaged Products

We take pride in delivering high-quality products, but in rare cases, items may arrive damaged or defective. If this happens, please contact us within 5 days of receiving your product at support@konjoun.com.

  • Depending on the situation, we will send a replacement or cover repair costs.
  • Warranty covers manufacturing defects in materials and workmanship.
  • Warranty exclusions: Damage due to accidents, improper care, normal wear and tear, exposure, or extensive use.

Important: Warranty is void if washing instructions are not followed.

  • Wash clothing separately in cold water only.
  • Do not use bleach, harsh chemicals, or fabric softener.
  • Slight discoloration and shrinkage over time are normal and not covered under warranty.

For warranty claims, please email support@konjoun.com with photos of the issue.

If you have any questions or concerns, our support team is happy to help! Contact us at support@konjoun.com.